Im writing this review almost at a full year of use. So I think this should be helpful.
First, DO NOT buy this chair, save your money and wait to buy a real chair. You are better off going to walmart and buying whatever they have there, at least to hold you over till you saved enough for a Herman Miller or the like. Worst costumer service I have ever dealt with, allow me to explain.
About a week ago, I leaned back in this chair and the mesh outer frame on the back cracked completely, only thing holding that side is the inner frame that the mesh is stapled to. I am an average size male, I use this chair in my home studio, I particularly liked this chair for the fold up arms. Well, the rivets in the under-seat mechanism are loosening, and the amount of squeaking and creaking this chair has done, was already enough to want to just leave it at the curb. So wd40, thats if you can even get the straw tip in on the right spot without having to take the whole thing apart just to lube it. When I first got the chair I was impressed, for maybe two months, then the squeaking and the loose rivets. I figured ok, not the best chair in the world, but at the end of the day the money spent was money earned that I worked for, and for a seat I didnt get my moneys worth, at all.
Ok, so I broke it leaning back in it, because the mechanism is weakened from loosening parts, so I emailed the company, and after about 5 days of pity pat with them with nonsense requests about my purchase, almost like it was some test if I really owned the chair or I was a fraud. I did not once feel like a respected customer, that they wanted business from. They dont care, so I finally got the invoicing thing straight with them, and they tell me this ” I checked with our claims manager and we have the back for this item in stock.The cost with shipping is $65.00. This purchase is non-refundable. Also, since the order was fulfilled by Amazon’s warehouse, we cannot guarantee that the part we carry will fit the chair you have.” thats a copy and paste from the email I received from them at “Sugar stores” so, not only will the outer frame cost me 65, I will not know if its the right part, and if it is wrong I dont get my money back? Even if I was gonna pay the 65 for the crappy frame I epoxied for now till I save enough for a real chair, I wouldn’t do it knowing they wont refund me my money if they send me whatever part they pretty much feel like? wow.
Please, save yourself some money and dont buy this cheap crap. Your money means nothing to them, so please do not support this company. Buy American made. Im sorry I ever bought this. Its junk, oh yeah when I bought it I paid a lot more than the current asking price, so that tells you something right there. I hope this helped some. Feel free to ask me any questions, and I will get back you as soon as I can.